Asset Recovery (Collections)/Loan Servicing

*North Coast Credit Union *has an excellent opportunity for a full-time, 40 hours per week (no weekends), Loan Servicer to join our Dupont Branch.
This role will focus on Asset Recovery (collections).
Successful candidates must have a high school diploma or GED and a minimum of one (1) year related experience and/or training.
The ideal candidate will bring knowledge and experience with State and Federal bankruptcy regulations.
*We offer a generous benefits package:* * $22.
04-$28.
65 per hour, depending on experience * 401(k) Retirement Plan w/up to 10% employer contribution * Choice of 2 Medical Insurance Plans (no cost to employee option) * Choice of 2 Dental Insurance Plans (no cost to employee option) * Vision Insurance (no cost to employee) * Paid Vacation * 11 Paid Holidays * Paid Sick Time * Free Counseling Services * Free Life Insurance/AD&D * Free Long Term Disability Insurance *SUMMARY:* Performs basic and increasingly responsible loan servicing and asset recovery functions for all loans in compliance with applicable regulations and credit union procedures.
Is responsible for processing work thoroughly, accurately and in compliance with applicable regulations and credit union procedure.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
*Loan Servicer I, II, III or Senior* * Responsible for ensuring effective and professional communications is maintained between the credit union and its members both external and internal.
* Respond to and resolve internal service requests.
* Ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines.
* May assist with training Loan Servicing as well as other Credit Union staff.
* May fund and audit all funded real estate and consumer loan files.
Report audit findings to appropriate individual(s) as directed.
Ensure conforming files are put together in proper stacking order and/or in accordance to internal procedures depending on the type of loan being processed.
* Responsible for quoting and processing payoffs on all loans as well as releasing the credit union’s interest in the collateral via reconveyance or title/UCC-1 release.
* Process construction draws.
* Record and maintain accurate, up to date information on member accounts received by telephone or by mail in a timely manner (i.
e.
, Address change requests).
* Ensures monitoring of quick return of final Title Polices and final Deeds of Trust.
* May process daily and month end balancing, including GL reconciliation for accounting as well as reconciling both internal and external servicing portfolios.
* Assists in writing and maintaining department procedures.
* Responsible for record retention and proper disposal of documents on an annual basis.
* Remain current on real estate law, compliance, RCWs and WACs.
* Process updated information received by telephone or by mail in a timely manner.
* Generates monthly reports as assigned.
* Actively promote loans to members and potential members.
* At all times, maintains a professional demeanor and respectful tone when discussing delinquency issues with members.
* Assists with member research and account corrections.
* Other duties as assigned.
*Loan Servicer II, III or Senior* * Assists manager in coordinating daily loan servicing activities, including processing and documenting loan transactions, paying insurance and tax bills, and performing escrow analysis.
* Assists with maintaining member escrow accounts by paying property taxes, private mortgage insurance premiums, hazard insurance premiums, and coordinating insurance tracking with third party vendor and maintaining system records.
* Contact delinquent borrowers in person, by telephone, by email, or by mail, to encourage prompt repayment of delinquent accounts.
Confer with members to determine reason for overdue payment, reviewing terms of loan, charge, or credit contract with member.
Provide credit counseling to members in financial difficulty.
* Responsible for ensuring effective and professional communications is maintained between the credit union and its members throughout the collection’s process.
*Loan Servicer III or Senior* * Ensures timely processing of skip claims, and notice of impounds.
* Assists with assigning and working through repossession to sale of repossessed collateral.
* Stays current with all provisions of the Federal and State Bankruptcy codes and regulations as well as Repossession and Collection Laws.
* Processes hardship/TDR modifications * Assists with foreclosure assignment processing, risk grading, repossessions of assignment sales, skip/locate delinquent borrowers, bankruptcies, and OREO maintenance, sales and risk analysis.
* Works directly with attorneys on judgement assignments, bankruptcy, foreclosure and modifications.
*Loan Servicer Senior* * Assists Manager with day-to-day department operations in their absence.
* Serves as a training go-to.
* Assists with staff scheduling.
* Assist Loan Servicing team with complex loans and/or accounts; escalation point (ability to make complex decisions in an effective manner).
*SUPERVISORY RESPONSIBILITIES:* None.
*PERFORMANCE STANDARDS:* To perform this job successfully, an individual must be able to perform the essential functions for their assigned level, in an accurate and timely manner.
Professional in appearance and attitude.
Utilizes interpersonal skills effectively in a team environment.
*QUALIFICATION REQUIREMENTS:* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*EDUCATION and/or EXPERIENCE:* High school diploma or general education degree (GED); a minimum of one (1) year related experience and/or training; or equivalent combination of education and experience.
*CERTIFICATION REQUIREMENTS* Training for Loan Servicing levels will be at the discretion of the Loan Servicing Manager based on department needs and training availability.
Requirements for each position include the completion of training and competency requirements as established for each Loan Servicing position.
New employees and internal candidates will be placed in the appropriate Loan Servicing position based on their experience and knowledge and will be required to demonstrate proficiency in performing the required responsibilities of their position within 90 days of employment or transfer.
*LANGUAGE SKILLS:* Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one‑on‑one and small group situations to members, and other employees of the organization.
Effective ability to fluently speak and write in both Spanish and English a plus.
*MATHEMATICAL SKILLS:* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
*REASONING ABILITY:* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
*CERTIFICATES, LICENSES, REGISTRATIONS:* None.
*OTHER SKILLS and ABILITIES:* * Ability to operate various computer software including input, output, and inquiry to member accounts and other account information required in the servicing/processing function.
* Ability to operate standard office equipment and tools, such as personal computer, scanner, postage machine, fax machine, telephones, photocopier, typewriter.
* Accuracy and attention to details along with excellent member service skills.
* Ability to assist others in remote branch locations with the efficient handling of member’s needs, reviewing and checking work and assisting in the resolution of problems.
*PHYSICAL DEMANDS:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
*WORK ENVIRONMENT:* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
*OTHER:* Competitive salary and excellent benefit package.
Full-time benefits eligible and include paid Vacation, Sick and Holiday Pay and Medical, Dental, Vision, Life/AD&D Insurance and 401(k) Retirement Plan.
Banking experience desired; credit union experience a plus.
Job Type: Full-time Pay: $22.
04 - $28.
65 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Retirement plan * Vision insurance Weekly day range: * Monday to Friday * No weekends Work setting: * Office Work Location: In person